Reviews

"Absolutely the best customer service I’ve ever experienced! 100% recommend them for everyone for all of their insurance needs!"

"Additional follow up on Steve Woodrum State Farm agency. Family member was involved in an accident unfortunately. Contacted the office and Kim provided appropriate guidance and options were explained on how to file claim. First question that Kim asked was if family member was ok. Importance of people/insured is a primary concern with staff here.
Filed electronically but had some questions afterwards. Called and spoke to Steve and explained concern. He answered all my questions and explained next steps for me to share with family member.
Family member had additional questions and concerns and this was discussed with Shannon. She also explained and researched concerns/questions and has worked diligently as an advocate for us. Shannon’s professionalism and knowledge is above and beyond as she works to provide answers that I/we as insured customers have.
The willingness to provide assistance and get the answers you need set Steve and his staff apart. I put a great amount of trust in Steve, Shannon, Heather and Kim to provide ACCURATE & TIMELY responses. They’ve not let me down yet, so I can honestly say they are HIGHLY RECOMMENDED by our family!

I have found the staff at Steve Woodrum State Farm to be excellent to work with. I enjoy the courteous and friendly greeting I (We) receive when we need to in to the office, THANKS Shannon, Kim and Mallory. We are treated with courtesy and respect and it continues to others as I hear other customer contact.

We have been customers with this agent for several years now and have a wonderful working relationship. No question or concern is dismissed. As we’ve worked with Shannon for most of this time, she has done an exceptional job taking care of insurance needs. Shannon has worked with us to make sure our policies stay updated and accurate. She always follows up on phone calls or returning a message.

I don’t want to forget others in the office, but these are our primary contacts. Thanks to all for your courtesy and assistance either on the phone or in the office

Steve has also been great to talk with. He has offered solutions to our insurance needs as our family expanded and grew up. They now utilize this agency for their needs.

I believe an old saying, “ Your insurance is only as good as your agent”. Well, we feel that the Steve Woodrum State Farm Agency will help address our needs (and have) when needed. I would encourage you to experience their great customer service!"

"I was in a pickle with homeowners insurance and needed quotes. I spoke with Kristin Muir and she was able to get us a better deal at a great rate plus going over auto we came out better on that too! Kristin was able to save us $1100 annually! We couldn't ask for anyone better to handle these things for us. Kristin was extremely knowledgeable and was able to explain the coverage options and why they would work for us but, also the things that wouldn't.
If your looking for someone who can walk you through all your options and put your mind at ease give Kristin a call!!"

"Recently had a flat tire. Driver communicated arrival time and provided updates. They arrived promptly and changed the tire quickly."

"Brian did an excellent job with my policy and everything was very smooth and easy..Excellent Experience!!👌"

"These guys will work for you! Josie is the best, and goes above and beyond."

"Josie was great to speak and do business with."

"He’s amazing go see my boy he gets it done"

"Heather is absolutely the best agent to work with! She goes above and beyond to make sure all my needs are met an answers any questions I have! Be sure to check out Steve Woodrum State Farm in Frankfort and ask for Heather!"

"Kristin is amazing! She helped us through the whole process and was able to answer any and all questions we had! Highly recommend her!"

"Very helpful and friendly!"

"10/10 Awesome Interaction!!"

"10/10 experience!"

"No idea."

"they are so sweet!"

"Absolutely love the chili cook off! I attend every year!"

"Great event cant wait to do it again"

"Wonderful people!!!"

"Simply awesome"

"Great family experience"

"Excellent event! Always a great time!"

"I've use State Farm for years. Special thank you to Heather for always taking such good care of our needs."

"State Farm has always been quick with the turnaround on my claims and very thorough with answering any questions that I may have. The best part is that the employees there know who I am when I call or walk in which makes being a subscriber more personal"

"Kristin was amazing. She helped me get a new policy started while I was at work over email. Quick is easy."

"Working with Steve was very quick and simple he did a great job getting me switched over in a very timely manner and he saved me money big time which I appreciated very much I would recommend him & state farm."